Welcome to ZIPPY 2 Wheeler Taxi Service! These Terms and Conditions govern the use of our services and outline the responsibilities and rights of both the users and service providers. By accessing or using our platform, you agree to abide by these Terms. Please read them carefully before booking a ride.

  1. DEFINITIONS

For the purpose of these Terms and Conditions, the following definitions apply:

  • “Company” refers to ZIPPY 2 Wheeler Taxi Service.
  • “Platform” refers to the ZIPPY mobile application, website, or any other medium where the service is provided.
  • “User” refers to any individual who books a ride using ZIPPY.
  • “Driver” or “Rider” refers to the individuals providing transport services via the platform.
  • “Fare” refers to the amount charged for a ride, including any applicable taxes and fees.
  • “Service” refers to the two-wheeler transportation provided by ZIPPY.
  1. ACCEPTANCE OF TERMS
  • By registering for and using ZIPPY, you agree to be legally bound by these Terms.
  • If you do not accept these Terms, you must not use the service.
  • These Terms apply to all services provided by ZIPPY, including any future modifications.
  1. ELIGIBILITY TO USE THE SERVICE
  • Users must be at least 18 years old to book a ride.
  • Minors (below 18) may only use the service with parental consent.
  • Riders must be of 21 years old to join the service.
  • Drivers must have a valid driving license, vehicle registration, and insurance.
  1. ACCOUNT REGISTRATION & USAGE
  • Users must register an account using a valid mobile number and email ID.
  • Users are responsible for maintaining the confidentiality of their login details.
  • The company reserves the right to terminate or suspend accounts if fraudulent activity is detected.
  1. BOOKING & CANCELLATION POLICY

Booking a Ride

  • Rides must be booked through the official ZIPPY app or website.
  • Users will be notified about the driver’s details before the ride starts.
  • The estimated fare will be displayed before confirming the booking.

Ride Cancellation

  • If a user cancels a ride after a driver has been assigned, a cancellation fee may apply.
  • Drivers who cancel assigned rides repeatedly may face penalties or suspension.

No-Show Policy

  • If a user does not show up within 5 minutes of the driver’s arrival, the ride may be marked as canceled, and a fee may apply.
  1. PAYMENT TERMS
  • Users can pay via cash, UPI, digital wallets, credit/debit cards, or other available payment methods.
  • Fares are calculated based on distance, time, demand, and applicable taxes.
  • Any pending payments must be cleared before booking a new ride.
  • Refunds (if applicable) will be processed within 7-10 business days.
  1. SAFETY & RESPONSIBILITIES

For Users:

  • Helmets provided by ZIPPY must be worn at all times during the ride.
  • Users must not engage in illegal activities during the ride.
  • Users should respect drivers and avoid any harassment or misconduct.

 

For Drivers:

  • Riders must follow all traffic laws and safety regulations.
  • Vehicles should be well-maintained and meet all legal requirements.
  • Helmets must be sanitized and provided to passengers before every ride.
  • Riders should respect users and avoid any harassment or misconduct.
  • Riders should keep safe the given property such as Cameras, Id-cards, etc with full responsibility.
  1. USER CONDUCT & RESTRICTIONS

Users must not:

  • Use the platform for illegal or unauthorized purposes.
  • Carry hazardous materials, weapons, or illegal substances.
  • Cause damage to the driver’s vehicle or engage in disruptive behavior.
  • Use abusive language or threaten the safety of the driver or other passengers.
  1. DRIVER RESPONSIBILITIES & CONDUCT
  • Drivers must have a valid two-wheeler license and all necessary vehicle documentation.
  • Drivers must maintain a polite and professional attitude at all times.
  • Any violation of safety protocols may result in account suspension.
  1. LIMITATION OF LIABILITY
  • ZIPPY is not responsible for delays, accidents, personal injuries, or loss of property during a ride.
  • Users acknowledge that two-wheeler taxi services come with inherent risks.
  • The company is not liable for service disruptions due to natural disasters, strikes, or government regulations.

 

  1. PRIVACY POLICY & DATA USAGE
  • User data, including location, contact details, and ride history, will be stored and used to improve services.
  • ZIPPY will not sell or share personal data with third parties, except as required by law.
  • Users can request account deletion and data removal by contacting customer support.
  1. TERMINATION & SUSPENSION OF SERVICE

ZIPPY reserves the right to:

  • Suspend or ban users violating the Terms & Conditions.
  • Terminate access to the service if fraudulent activity is detected.
  • Refuse service in cases of misconduct, fraud, or repeated violations.
  1. GOVERNING LAW & DISPUTE RESOLUTION
  • These Terms are governed by the laws of Arunachal Pradesh, India.
  • Any disputes must first be resolved through mediation before legal action.
  • Users agree to submit to the exclusive jurisdiction of courts in Arunachal Pradesh.
  1. CHANGES TO TERMS & CONDITIONS
  • ZIPPY reserves the right to update these Terms at any time.
  • Continued use of the service after updates implies acceptance of the new Terms.
  1. CONTACT INFORMATION

For any queries, complaints, or assistance, reach out to us at:

  • Email: [Zippyservice10@gmail.com]
  • Phone: [70-85227200]
  • Website: [Zippyservice.in]
  • Office Address: [Doimukh, Taying Tare, papum-pare district

  Arunachal Pradesh 791112]

By using ZIPPY 2 Wheeler Taxi Service, you agree to these Terms and Conditions. If you do not accept these Terms, please refrain from using our services.